Questions, problems, or feedback? Email us at support@hallos.ai.
Tell us which device you’re using (iPhone or Mac), what you were doing, and what happened. Screenshots help.
Getting Started
- Connect your Mac. Install Hallos on your Mac from hallos.ai, sign in with the same account, and choose the folders your agents can work in. Your iPhone then shows the Mac and its sessions.
- No Mac yet? Choose “Explore without agents” after signing up to take a guided tour.
- Tutorials. Most screens have a tutorial in their ⋯ menu.
Subscriptions
- Bought on iPhone: manage, cancel, or request a refund in your Apple account (Settings → your name → Subscriptions), under Apple’s policies.
- Bought on Mac: change or cancel your plan in the Hallos Mac app, from Manage Subscription in Settings or in the menu bar’s Hallos menu. A cancellation takes effect at the end of the current billing period.
- Restore purchases: on iPhone, open Subscription and tap Restore Purchases.
Your Account and Data
- Delete your account: in the app, go to Account → Delete Account. This deletes your account and its data, and cancels a plan bought on the Mac. Cancel App Store subscriptions with Apple.
- Privacy questions: see our Privacy Policy or email privacy@hallos.ai.
- Terms: see our Terms of Service.